SwiftSched

Scheduling software for recurring service businesses

Fewer no-shows: remind customers by text and read their replies

SwiftSched sends appointment reminders by text and lets customers reply to confirm or ask about their visit, all from your business number. You choose whether each reminder waits for approval or goes out automatically, set quiet hours and a daily limit, and see exactly what was delivered. The result is fewer no-shows, fewer locked gates, and fewer phone calls to the office.

  • Reminders before every visit, by text and email
  • Customers can reply by text; the office sees every reply
  • Approve each reminder, or let them go out automatically
  • Texts go only to customers who have agreed to them

Reminders follow the schedule

When a visit is booked or moved, the reminder is scheduled for the time you chose, such as the day before. Turn texting off and no texts are sent.

You choose how hands-off to be

Approve each reminder before it goes out, or let reminders send automatically within quiet hours and a daily limit you set.

Replies land in one place

Customers can reply to a reminder to confirm or ask a question. Replies show up in SwiftSched next to the appointment, and anything unclear is flagged for your team.

Know what reached the customer

See whether each text is waiting, sent, delivered, or failed, fix and resend a message, and stop guessing whether a customer got the reminder.

Frequently asked questions

Can customers reply to SwiftSched reminders?

Yes. Once texting and replies are turned on for your business number, customers can reply to confirm or ask about their visit.

Can I approve messages before they are sent?

Yes. You can require approval for every reminder, and edit or skip any message before it goes out.

Can customers book or reschedule entirely by text?

Not automatically yet. Customers can reply by text and the conversation is assisted, but a person confirms any booking change.

How many texts are included?

Each plan includes monthly text credits: 500 on Start, 1,500 on Grow, 2,600 on Plus, and 5,200 on Max. No extra texts are charged automatically.

Product information reviewed by the SwiftSched Product Team ยท Updated 2026-09-29